Cancellation Policy

You can book consultations and new patient packages directly online. The free 15-minute introductory video call is optional. For paid services, choose a 20% deposit or full payment when booking. Any remaining balance is due before your online consultation, or before the first online consultation for a package. Fiona arranges the included package follow-up manually with no additional consultation fee or deposit. Consultations currently take place online; the Wonersh clinic is not yet available for booking. Please give at least 48 hours' notice to cancel or rearrange. Registration and consent forms must be returned at least five days before your initial consultation.